If you're a Florida homeowner insured by Citizens Property Insurance, you may have recently received a letter notifying you that your policy is being transferred to a private insurer. It's part of something called Citizens depopulation — and while it may sound complex, understanding what's happening (and how it affects you) is more straightforward than you think.
Let's walk through what this shift means, why it's happening, and how we can help you navigate it.
What Is Citizens' Depopulation?
Citizens Property Insurance Corporation is Florida's state-run insurance provider — created as a safety net for homeowners who couldn't get coverage from private companies. But over the last few years, due to market instability and a shrinking number of private insurers, Citizens became the largest property insurer in Florida, with over 1.4 million policies at its peak.
That wasn't sustainable. So now, as market conditions begin to improve, the state is encouraging private insurers to step back in and assume policies from Citizens. This process is known as "depopulation." And it's happening quickly.
What to Do If You've Received a Letter
If Citizens is transferring your policy to a private insurer, you will receive an official letter explaining:
- Who the new insurance company is
- When the transfer will take place
- Whether you have the option to stay with Citizens
This letter often raises more questions than it answers — especially around cost, coverage, and next steps.
How Keyes Insurance Can Help
Keyes Insurance works with a wide network of top-rated private insurers across Florida. That means they're uniquely positioned to help you:
- Review and explain the offer you've received
- Compare it with other available options
- Determine if opting out of the transfer makes sense for your situation
- Ensure your new policy offers the right coverage and value
Whether your policy is changing or you're just unsure what all of this means, we're here to walk you through it — personally and professionally.
Why It Matters
For many homeowners, this transition may come with a change in premium, coverage terms, or deductible. In some cases, customers may actually save money or gain more flexible coverage with a private insurer. In other cases, staying with Citizens may be the right fit.
Every home — and every policy — is different. That's why a one-on-one consultation can make all the difference.
Let's Talk About Your Coverage
Whether you've already received a Citizens letter or just want to stay ahead of future changes, now is a great time to schedule a quick policy review.
We'll walk you through your options — and make sure you're protected where it matters most.
The Keyes Company has a business relationship with Gallagher Property and Casualty, LLC d/b/a Keyes Insurance. Because of these relationships, referrals may provide Keyes Company and its owners a financial benefit. You are not required to use the listed provider as a condition for settlement of your loan or the purchase, sale, or refinance of the subject property. For more information, visit keyes.com.
